I need assistance when I am travelling, can you help me?

Yes, we can help you. We need to know who requires assistance and how much assistance is needed. So, please e-mail us with the following information:

  • Do you need wheelchair assistance from check-in to the gate?
  • Do you need carrying assistance into your seat on the plane?
  • If you have your own wheelchair, we need to know its size (height, width and length) and its weight. We also need to know if the wheelchair is battery powered and if so, what type of battery.

Email the details to us, choose the Assistance Contact Form. Don’t forget to give your name and booking number.

In order for us to deal with a request for assistance, you must always have booked through us. Once the reservation has been made, we contact the airline with the request.

If you are flying with a low-cost airline, contact them with your query directly.